RETURN POLICY
Statement on Acceptance of Returns
We respect our customers' shopping experience, and therefore, we offer a return service. Please note that purchasing on blakesonline.com implies your agreement to the terms of this return policy.
Return Conditions
If there is an error with the product, the package is lost, or the product is damaged during transportation, we will bear the logistics costs.
If the return is due to personal reasons, such as dislike or no longer needed, the customer will be responsible for the logistics costs.
Return Process
1. Please contact our customer service team to request a return within 30 working days after receiving the product.
2. We will confirm your return request within 2 working days of receiving it.
3. Please return the product within the specified time and provide the logistics information.
4. Upon receiving the returned product, we will process the refund or exchange within 5 working days.
Return Timeframe
To ensure customer rights, we specify that customers can return, refund, or exchange before receiving the package without time restrictions. However, please note that if you need to return, refund, or exchange after receiving the package, please contact us within 30 days.
We are committed to providing the best shopping experience for our customers. If you have any questions about our return policy, please contact us at support@blakesonline.com. Thank you for choosing blakesonline.com!